DISH is ranked #1 in Customer Satisfaction by J.D. Power and our customers for the fifth year in a row.
DISH is committed to delivering the best TV viewing experience, industry leading technology, and a TV signal you can rely on. That's why DISH offers a Reliability Guarantee. That means if you ever experience an outage due to a technical or weather-related issue, we guarantee a credit back to your account for the length of the outage. Just contact your DISH customer service agent to verify the outage, and it's as simple as that. Our reliability guarantee is Tuned In To You.
Limited time offer, subject to change. Available only to new or returning former customers. Guarantee covers signal loss outages due to normal weather and/or technical issues. Does not cover signal loss outages due to user error or catastrophic events. Does not cover changes in programming content. To receive outage credits, you must contact DISH customer service by phone or chat within 72 hours of the outage. Upon verifying the outage, DISH will issue bill credits in daily increments from the time of the outage until the outage is restored. Not available to DISH Outdoors customers.
All TV, even cable, travels through satellite before it reaches you. Cable also has issues that satellite doesn't with possible problems like underground cables getting cut by construction activity or homeowner maintenance, branches falling on overhead cables or other weather related problems. Those issues can take a repairman to come out, evaluate and fix the problem, leaving you without TV.